Which countries do you ship to, and how much does it cost?

Region Price Carriers & Delivery Window* Austria € 10,00 GLS: 3-4 business days Belgium € 10,00 BPost: 1-2 business days Bulgaria € 10,00 GLS: 5-6 business days Croatia € 10,00 GLS: 4-7 business days Czech Republic € 10,00 GLS: 3-4 business days Denmark €10,00 PostNord: 2-4 business days Estonia €10,00 GLS: 4-6 business days Finland €10,00 PostNord: 5-7 business days France €6,00 Colissimo: 2-4 business days Germany €6,00 Hermes: 2-3 business days Hungary €10,00 GLS: 3-4 business days Ireland €10,00 AnPost: 3-4 business days Italy €10,00 GLS: 3-5 business days Latvia €10,00 GLS: 4-6 business days Lithuania €10,00 GLS: 4-6 business days Luxembourg €10,00 GLS: 2-3 business days Malta €20,00 DHL Express: 2-3 business days Monaco €20,00 DHL Express: 2-3 business days Netherlands €6,00 PostNL: 1-3 business days Norway €20,00 DHL Express: 2-3 business days Poland €10,00 GLS: 3-4 business days Portugal €10,00 Sending: 4-5 business days Romania €10,00 GLS: 3-4 business days Slovakia €10,00 GLS: 3-4 business days Slovenia €10,00 GLS: 3-4 business days Spain €10,00 Sending: 3-4 business days Sweden €10,00 PostNord: 4-6 business days Switzerland CHF 20,00 DHL Express: 2-3 business days United Kingdom £10,00 Royal Mail: 5-8 business days *Saturdays, Sundays and holidays are not considered business days. It may take one extra business day to process your order on some occasions.Due to high demand during our sale period, there may be delays in the processing and delivery of your orders.

Will there be any additional duties and taxes?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"The prices you see include all duties, taxes, and customs fees (if applicable). We won't charge you anything else."}]}]}

What is your returns policy?

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How do I return items?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"To return an item(s):"}]},{"type":"list","listType":"ordered","children":[{"type":"list-item","children":[{"type":"text","value":"Start a "},{"type":"text","value":"return request","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://aeo.returnista.com/","title":null,"target":"_blank","children":[{"type":"text","value":"here"}]},{"type":"text","value":". *For orders placed before May 19, 2026: please use this "},{"type":"link","url":"https://returns.localised.com/bookreturn/booking_return/319","title":null,"target":null,"children":[{"type":"text","value":"link."}]},{"type":"text","value":""}]},{"type":"list-item","children":[{"type":"text","value":"Include your "},{"type":"text","value":"order ID","bold":true},{"type":"text","value":" in the return package."}]}]}]}

How long will it take to get a refund?

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What payment methods can I use?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We accept the following payment methods:"}]},{"type":"paragraph","children":[{"type":"text","value":"Visa, Mastercard, Maestro, AMEX, PayPal, Apple Pay, Google Pay, Sofort, iDeal-Wero."}]},{"type":"paragraph","children":[{"type":"text","value":"Once you place your order, we'll place an authorization hold for the order amount. This means its cost will be set aside on your card. However, your card will not actually be billed until your order ships."}]}]}

Why is there a pending charge on my card?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"When you place an order with a credit card, the amount is temporarily reserved on your card, but you won’t be charged until your order is shipped."}]},{"type":"paragraph","children":[{"type":"text","value":"For debit card transactions, you will likely see this as a pending transaction right away, but your bank will only transfer the funds to us upon shipment."}]},{"type":"paragraph","children":[{"type":"text","value":"This hold is temporary. If your order experiences any delays, we may request your bank to extend the hold until we ship your items."}]},{"type":"paragraph","children":[{"type":"text","value":"Should your order be cancelled for any reason, we will instruct your bank to lift the hold and return the funds to your account. This process typically takes 7 to 21 days, depending on your bank's policies. Please contact your bank for more details."}]}]}

How can I use a discount code?

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{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"15% off your first purchase when you subscribe to our newsletters","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"The discount code is applicable only to full-price items and cannot be combined with any other offers, promotions, or discounts."}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"5 undies for €35","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"5 undies for €35 on selected Aerie undies. Discounts applied at checkout. Combinable with other promotional offers."}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"10 undies for €40","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"10 undies for €40 on selected Aerie undies. Discounts applied at checkout. Combinable with other promotional offers."}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Mens Underwear: Buy One Get One 50% Off","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Buy one underwear and get a second at 50% off on full price items only. Discount applicable to lowest marked price item. Discounts applied at checkout. Combinable with other promotional offers."}]}]}

FAQs – American Eagle Europe

FAQs

Shipping & Delivery Times

Region	Price	Carriers & Delivery Window*
Austria	€ 10,00	GLS: 3-4 business days
Belgium	€ 10,00	BPost: 1-2 business days
Bulgaria	€ 10,00	GLS: 5-6 business days
Croatia	€ 10,00	GLS: 4-7 business days
Czech Republic	€ 10,00	GLS: 3-4 business days
Denmark	€10,00	PostNord: 2-4 business days
Estonia	€10,00	GLS: 4-6 business days
Finland	€10,00	PostNord: 5-7 business days
France	€6,00	Colissimo: 2-4 business days
Germany	€6,00	Hermes: 2-3 business days
Hungary	€10,00	GLS: 3-4 business days
Ireland	€10,00	AnPost: 3-4 business days
Italy	€10,00	GLS: 3-5 business days
Latvia	€10,00	GLS: 4-6 business days
Lithuania	€10,00	GLS: 4-6 business days
Luxembourg	€10,00	GLS: 2-3 business days
Malta	€20,00	DHL Express: 2-3 business days
Monaco	€20,00	DHL Express: 2-3 business days
Netherlands	€6,00	PostNL: 1-3 business days
Norway	€20,00	DHL Express: 2-3 business days
Poland	€10,00	GLS: 3-4 business days
Portugal	€10,00	Sending: 4-5 business days
Romania	€10,00	GLS: 3-4 business days
Slovakia	€10,00	GLS: 3-4 business days
Slovenia	€10,00	GLS: 3-4 business days
Spain	€10,00	Sending: 3-4 business days
Sweden	€10,00	PostNord: 4-6 business days
Switzerland	CHF 20,00	DHL Express: 2-3 business days
United Kingdom	£10,00	Royal Mail: 5-8 business days

*Saturdays, Sundays and holidays are not considered business days. It may take one extra business day to process your order on some occasions.
Due to high demand during our sale period, there may be delays in the processing and delivery of your orders.

Once your order has been shipped, you will receive an email with your tracking number. Please note that in some cases, it may take up to 5 working days for your order to be shipped. Rest assured, your order should still arrive within the delivery timeframe listed in our shipping table.

Occasionally, orders may be delayed in customs. This is already accounted for in our delivery estimates, so it’s normal to see tracking pause for a period. If your order hasn’t arrived by the stated delivery date, please contact us.

You can also log into your American Eagle Europe account at any time to track your order.

All orders are subject to a security review process, which may take longer during peak periods. In some cases, orders may take up to 5 working days to be dispatched from our warehouse, but you should still receive your order within the delivery timeframe stated on your order confirmation.

Once your order is reviewed, the package will be shipped, and you will receive an email with the tracking information sent to the email address on your account.

The prices you see include all duties, taxes, and customs fees (if applicable). We won't charge you anything else.

Returns & Refunds

If you’re not satisfied with your item(s), you can return them within 14 days of receiving your order. Once we receive the returned items and confirm they are in good condition, we will issue a full refund, including any applicable duties and taxes.

Conditions for a full refund:

Items must be unworn/unused.
Items must be returned in the original condition, packaging, and tags.
Shoes must be returned in their original shoe box.

Non-returnable items (for hygiene/safety reasons):

Underwear or swimwear if hygiene seal broken

To return an item(s):

Start a return request here. *For orders placed before May 19, 2026: please use this link.
Include your order ID in the return package.

Refunds are processed through your original payment method within 10 business days of receiving your return. It may take up to 2 weeks for your return to reach us.

Please note: Original shipping fees are not refundable. Once processed, a refund confirmation email will be sent to you.

Orders

Once your order has been shipped, you will receive an email with your tracking number. Please note that in some cases, it may take up to 5 working days for your order to be shipped. Rest assured, your order should still arrive within the delivery timeframe listed in our shipping table.

Occasionally, orders may be delayed in customs. This is already accounted for in our delivery estimates, so it’s normal to see tracking pause for a period. If your order hasn’t arrived by the stated delivery date, please contact us.

You can also log into your American Eagle Europe account at any time to track your order.

Unfortunately, we can't make changes to your order after it's placed. Therefore, we recommend you carefully check your item details and shipping information before ordering.

Once an order is placed, we start processing it immediately to ensure you receive your items as soon as possible. Unfortunately, this means we are unable to accommodate any changes to the order. This includes canceling all or part of the order, changing the shipping address or method, and adding, replacing, or removing items from the order.

Payments

We accept the following payment methods:

Visa, Mastercard, Maestro, AMEX, PayPal, Apple Pay, Google Pay, Sofort, iDeal-Wero.

Once you place your order, we'll place an authorization hold for the order amount. This means its cost will be set aside on your card. However, your card will not actually be billed until your order ships.

When you place an order with a credit card, the amount is temporarily reserved on your card, but you won’t be charged until your order is shipped.

For debit card transactions, you will likely see this as a pending transaction right away, but your bank will only transfer the funds to us upon shipment.

This hold is temporary. If your order experiences any delays, we may request your bank to extend the hold until we ship your items.

Should your order be cancelled for any reason, we will instruct your bank to lift the hold and return the funds to your account. This process typically takes 7 to 21 days, depending on your bank's policies. Please contact your bank for more details.

Promotions

If you have a discount code you want to use, type or copy it into the Discount Code box on your shopping bag page and apply. Don't worry; codes are not case-sensitive.

If your discount code isn't working, it could be due to the following reasons:

The items in your basket do not meet the promotion criteria.
The promo code doesn't apply to the items in your bag.
The code has expired.

15% off your first purchase when you subscribe to our newsletters

The discount code is applicable only to full-price items and cannot be combined with any other offers, promotions, or discounts.

5 undies for €35

5 undies for €35 on selected Aerie undies. Discounts applied at checkout. Combinable with other promotional offers.

10 undies for €40

10 undies for €40 on selected Aerie undies. Discounts applied at checkout. Combinable with other promotional offers.

Mens Underwear: Buy One Get One 50% Off

Buy one underwear and get a second at 50% off on full price items only. Discount applicable to lowest marked price item. Discounts applied at checkout. Combinable with other promotional offers.